FAQs & Contact

FAQs

The turnaround time for every order is up to 2 Weeks* 

*Typically 14 days.

If you need an order in a hurry for a special occasion, please contact me using the contact box below or email me here to discuss it, I am happy to expedite orders when I can.

Please always speak to me to arrange it beforehand or I may not see the note on the order.

All orders take up to 2 weeks to be made before they are dispatched.

After dispatch:

For the UK the delivery time is typically within 2-3 working days after dispatch.

For Europe the delivery time is typically within 3-5 working days after dispatch.

For the rest of the world, delivery time is typically within 5-7 working days after dispatch.

Please note that International orders can take anywhere from 2 -3 weeks to arrive due to delays in customs. Unfortunately we have no control over the delays. Customers are responsible for paying any custom charges that may be incurred. 

If you have not received your order after 2 weeks from your dispatch email, please contact me by clicking here or by emailing me here.

I take custom orders in slots due to high demand. When they are showing as out of stock, it means that the slots are temporarily closed.

I send out an email as soon as they are available. Click HERE to sign up to the mailing list and be notified when they re-open.

If I have just sent an email and they are still showing as out of stock, please refresh your browser and clear cache / cookies as sometimes devices don’t update automatically.

Most people hang them up on small nails or display them on peg rails. You could prop them up on a shelf, a photo frame or even use command hooks (but not the mini-ones).

Yes!

I’m happy to ship anywhere in the world, just go through to the checkout and there will be an option there for you.

You can also head to our shipping page HERE to find out more.

I don’t currently offer custom shapes or ampersands however I am continuously working on new designs and adding to my collections.

Yes you can, just include it in the text box. It doesn’t count as an extra letter so you won’t be charged extra for it.

The ‘add-on’ heart is an individual un-attached heart. It is an add-on because if you order it with another sign, you get it for half it’s usual price.

The ‘attached heart’ is attached on to the end of any word in your order. You can choose which word to attach the heart to when you add it to your basket.

For more information on the difference, check here.

If a colour is it out stock, it will typically be down to an issue with our supplier & will become available as soon as we are able to get some.

If you are unsure or would like to ask us about a specific colour, please send a message using the form below.

We’re currently not offering  wholesale to any stockists however this is subject to change, so please check back in future or feel free to send a message using the form below.

If there is an issue with your order or something you’re unsure of, please contact me via email here or by using the contact form below & I will do my best to resolve it.

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Made with love in Cornwall, UK.

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