Shipping & Handling
Below you will find information regarding our shipping & handling policy.
If you can’t find what you’re looking for below, please feel free to contact us using the emails at the bottom of the page or by heading HERE & sending us a message using the contact form.
IMPORTANT COVID-19 NOTICE
Due to current conditions, most international orders will find SIGNIFICANT DELAYS going through customs.
We kindly ask that if you have ordered internationally, please be patient & bear with us.
For more information & details regarding these delays, please visit the international incident page provided by Royal Mail. You can find this link by clicking HERE.
All orders take up to 2 weeks to be made before they are dispatched.
For the UK the delivery time is typically within 2-3 working days after dispathc.
For Europe the delivery time is typically within 3-5 working days.
For the rest of the world, delivery time is typically within 5-7 working days.
Please note that International orders can take anywhere from 2 -3 weeks to arrive due to delays in customs. Unfortunately we have no control over the delays. Customers are responsibile for paying any custom charges that may be incurred.
If you have not received your order after 2 weeks from your dispatch email, please contact me using the contact me page or by emailing me here.
Yes, we ship all over the world!
All international items are tracked & will have an accompanying tracking number. If you need help with this, please send us a message here or email us here & we will provide the tracking number for you.
Prices vary depending on where you are & are always subject to change.
IMPORTANT NOTICE FOR INTERNATIONAL CUSTOMERS:
Please note heykiddostudio does not accept any responsibility for any additional taxes, customs or duties incurred when shipping outside of the UK.
You, the customer are responsible for paying any taxes, customs or duties imposed by your country of residence .
We currently use Royal Mail as our delivery provider & these will be who will deliver your item if you’re within the UK.
If you’re outside the UK, your parcel will be passed on to your most local provider. For the US, this is currently USPS.
Uk – £3.95
EU Countries – £11.45
Non-EU Countries – £8.00
World Zone 1 – £12.00
World Zone 2 – £12.00
World Zone 3 – £18.80
For information on which world zone you reside in, please follow this link to visit the Royal Mail official website. CLICK HERE
If we haven’t answered your question…