Terms

ORDER TIMELINE
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Each heykiddostudio sign is handmade – this can take up to 3 weeks.

HANDMADE DISCLAIMER
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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

NOT A TOY
Heykiddostudio  signs are not toys and should never be handled by children. They should be kept up high out of reach of children at all times.

CARE INSTRUCTIONS

* Must be handled with care.
* The sign should not be forced or bent in any way – due care is required.

Your product(s) can be damaged if:

* too much pressure is applied to the wire.
* they are not handled with care
* they are placed with sharp objects or rough materials (such as velcro) that may catch the threads on the cotton yarn.

Custom orders
I always love creating new products from scratch.
Custom orders can be bought via the custom listing in the shop.
Custom orders can have a lengthier processing time.
Ask us for any more details.
I can choose not to produce any custom order that I deem either not suitable to be made for aesthetic reasons, if I think it is unsuitable for the brand or offensive in any way.

SHIPPING
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heykiddostudio uses Royal Mail to send packages.
See prices at checkout. Prices may change or vary from time to time.

Current P&P rates  

UK – £3.95

Europe – £8.00

USA/Australia/NZ – £12.00

International shipping 
We happily support and love our international customers.
We ship all International products through Royal Mail and it’s international partner companies.

heykiddostudio is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.

Cost calculations
We do our best to apply fair shipping costs to each order.

Shipping costs are calculated automatically during checkout.

Timeline
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 1-2 weeks to be handmade.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:
* Gift cards

To complete your return, we require a receipt or proof of purchase.
Always contact me before beginning a return so that I can help you.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your card company or your bank, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@heykiddostudio.co.uk

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@heykiddostudio.co.uk and send your item to:

heykiddostudio c/o Martina Battisti
7 Royffe Way
Bodmin
Cornwall

Pl31 1 GA

Shipping

To return your product, you should mail your product to:

heykiddostudio c/o Martina Battisti

7 Royffe Way

Bodmin

Cornwall

PL31 1GA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.